Shipping policy
At Hitex, we make getting your order quick, easy, and stress-free. We deliver Australia-wide via Australia Post. We ship to PO Boxes and Parcel Lockers.
Processing your order
An e-mail confirmation will be sent to your e-mail address after placing your order. Please check your spam filter if you have not received it within half an hour of placing order. If you have not received it after this, please email us immediately.
All orders are shipped with ATL (Authority to Leave) unless you request otherwise at the time of placing your order. This means the courier will leave your parcel in a location they deem to be safe at the delivery address.
If the courier determines that there is no safe place to leave the parcel, it will be returned to the nearest depot for collection. If you require re-delivery, additional charges will apply.
Please allow between 48 hours for us to process your order. Processing times fall on weekdays only, as our dispatch area is closed on weekends. This means that orders placed on the weekend and public holiday won't be processed until the next business day available.
Delivery options
Here's a quick guide to our delivery options:
| Standard Delivery | Approx. 3–7 business days after dispatch |
| Express Delivery | Approx. 1–3 business days after dispatch |
Delivery timeframes are estimates only and are provided as a guide. Actual delivery times may be faster or slower depending on your location, courier network capacity, and other factors outside our control. Deliveries to remote, regional, and some non-metropolitan areas may take longer than the estimated timeframes.
Customers are responsible for monitoring their order using the tracking details provided. If your order has not arrived within the estimated delivery timeframe, please contact us or the relevant carrier directly for further assistance.
Prices & Payment
All prices on the website are in Australian dollars and are inclusive of GST where applicable. Prices are subject to change without notice.
Delivery Fees
- $10 standard postage
- $14.95 express postage
We may offer free postage as part of promotions from time to time, in which case this won't apply. Please see relevant promotion terms and conditions displayed at that time.
*A delivery handling fee may apply for orders weighing 10kg or more. Additional fees, including rural/remote location fee and/or bulk order fees, may be charged at the checkout and will be in addition to the above costs. The checkout will always display the most up to date delivery fee and options.
Order cancellations
Order cancellations can only occur before the order is in our warehouse packing process, which generally happens not long after an order is placed. We can verify the order status with you, however, we will not be able to provide a cancellation refund if an order is already in progress.
Shelf life guidelines
We aim to supply products to our customers with sufficient time remaining on the use by date or best before date (from order delivery date). Should you be considering purchasing bulk/multiple quantities of an item that can not be consumed within normal personal consumption times, we recommend contacting us first to confirm the expiry date of stock on hand.